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Frequently asked questions

Please note: All items must be returned to us in perfect condition, including all original packaging, and shoes must have the protective plastic film on both soles.

Of course you can return all items of your order free of charge at the noni online shop. Of you are not sure about a size or a model, you can obviously order several models.

When you try on the shoes you ordered at home please consider: Only try on the shoes on a carpet! Wooden or stone floors can easily scratch the noble soles. If you do not have a carpet at home you can use a blanket or a towel to try on the shoes. Please repack the shoes carefully and make sure that the heel of one shoe does not press on the leather of the other one.

Laure & Lay-Schuhe do not have a protective plastic film, therefore we ask you to be especially careful when you try them on.

Please use the shipping box that your order was delivered in or another sturdy box for the return. Do not use the shoe box itself as the shipping box!