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Frequently asked questions

Please note: All items must be returned to us in perfect condition, including all original packaging, and shoes must have the protective plastic film on both soles.

Of course you can return all items of your order free of charge at the noni online shop. Of you are not sure about a size or a model, you can obviously order several models.

When you try on the Rachel Simpson shoes you have ordered at home, please consider: Only try on the shoes on a carpet! Wooden or stone floors can easily scratch the noble soles. If you do not have a carpet at home you can use a blanket or a towel to try on the shoes. Please repack the shoes carefully and make sure that the heel of one shoe does not press on the leather of the other one.

Every pair of Rachel Simpson shoes has a thin protective plastic film on the soles. This film protects the sole only from light stress when trying on the shoes on a carpet. If you have chosen the right shoe for you can remove the film. Usually you can find the end of the foil at the heel of your shoe and can easily remove it – but only if you are sure that you want to keep the shoe!

Please use the shipping box that your order was delivered in or another sturdy box for the return. Do not use the shoe box itself as the shipping box!


We carry coordinating handbag models for most of the Rachel Simpson bridal shoes in our online shop. These hand bags will harmonise with your shoes in colour and style. You can find the clutches from Rachel Simpson and our big collection in handbags here.