Frequently Asked Questions
In the online outlet, we only offer bridal fashion and accessories with minor blemishes, which we say goodbye to in order to make room for new collections and items.
Take a look at our [sale category](https://shop.noni-mode.de/en/collections/sale) if you are looking for low-priced noni bridal tops, skirts, dresses, trousers and jumpsuits without blemishes.
**Please note: All items must be returned to us in perfect condition,
including all original packaging, and shoes must have the protective
plastic film on both soles.**
Of course you can return all items of your order free of charge at the
noni online shop. Of you are not sure about a size or a model, you can
obviously order several models.
When you try on the shoes you ordered at home please consider: Only try
on the shoes on a carpet! Wooden or stone floors can easily scratch the
noble soles. If you do not have a carpet at home you can use a blanket
or a towel to try on the shoes. Please repack the shoes carefully and
make sure that the heel of one shoe does not press on the leather of the
other one.
Depending on the manufacturer there might be a thin protective plastic
film on the sole of your shoe. This film protects the sole only from
light stress when trying on the shoes on a carpet. If you have chosen
the right shoe for you can remove the film. Usually you can find the end
of the foil at the heel of your shoe and can easily remove it -- but
only if you are sure that you want to keep the shoe!
Please use the shipping box that your order was delivered in or another
sturdy box for the return. Do not use the shoe box itself as the
shipping box!
